No G42, 1st Floor, Park View Layout, Sahakara Nagar Main Rd, ByatarayanapuraWelcome to Pristyn Care Clinic, your trusted destination for advanced and compassionate healthcare. Accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) as a Medical Value Travel Facilitator, we are widely awarded for maintaining the highest standards of patient care and safety. We specialize in high-volume treatments, including Piles, Anal Fistula, Anal Fissure, Pilonidal Sinus, Rectal Prolapse, Circumcision, Appendicitis, Inguinal Hernia, Umbilical Hernia, Epigastric Hernia, Bariatric Surgery, Gallstones, Varicose Veins, Diabetic Foot Ulcer, AV Fistula, SPATZ Intragastric Balloon, Weight Loss Surgery, Vasectomy, Testicular Torsion, Balanitis, Phimosis, Corn Removal, and Deep Vein Thrombosis. Call Now!
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I visited the hospital for a urology-related consultation, but I was attended to by a neurologist. I was concerned about whether the consultation was appropriate for my condition, as I had specifically come seeking urological treatment. Despite this,I was charged a consultation fee of ₹1,000. I feel that patients should be clearly informed about the doctor’s specialty and whether the doctor is the appropriate specialist for their particular condition before the consultation and fee are charged.
I underwent laser surgery for a fistula through Pristyn Care and paid around ₹1,16,000 for the treatment. The doctor who performed my surgery was very good, professional, and supportive throughout the process. However, my experience with the Pristyn Care coordinators/organizers was disappointing. Before the surgery, they promoted a Discounted consultation and followed up with frequent calls to convince me to proceed with the surgery. But after the surgery, they started charging for follow-up visits. As far as I know, follow-up consultations after surgery are generally provided free of cost at many other locations and hospitals. The medical treatment itself was satisfactory, but the overall management felt highly business-oriented rather than patient-focused. I would advise future patients to clearly confirm all consultation, follow-up, and post-surgery charges in writing before proceeding with treatment. Pros: Excellent doctor and successful surgery. Cons: Poor coordination, excessive sales follow-ups, and unexpected charges for post-surgery consultations.
Pristyn Care feels more like a consultancy service than a healthcare provider. Before getting an appointment, you first need confirmation on the availability of a specialist, who is often located at a completely different clinic or hospital rather than at the nearby Pristyn Care center. I am writing this review after experiencing frequent calls from the sales team every couple of days, repeatedly asking, "You have requested an appointment. Shall I book it at this location?" My concern is simple: why would a patient travel 15-20 km to another location for a consultation or follow-up checkup when there are several hospitals and clinics much closer? The constant follow-up calls, combined with the inconvenience of having specialists located far away, make the overall experience frustrating rather than patient-friendly.
****READ COMMENTS **** My experience with Pristyn Care was extremely disappointing. Unfortunately, I am writing this while sitting in the hospital, and I realized that many other people have reported experiences similar to mine. My mother visited Pristyn Care for an infection in the nail of her right foot. The doctor recommended removing the nail, which was presented as a simple procedure. Before the treatment, we were informed that the procedure would cost only ₹2,000 and that the remaining expenses would be covered through a 100% cashless insurance process. However, after we proceeded, the information changed, and we were asked to bear additional costs. Our point of contact, Anshika Tripathi, initially appeared very proactive and supportive. However, when we needed clarification and assistance, the communication became rude and unhelpful. This was one of the most frustrating parts of the entire experience. We also felt that important details were not disclosed upfront. We were never clearly informed about the time required to complete the procedure, the day-care process, or other aspects of the treatment. In our experience, the doctor, Dr. Vikrant, did not provide complete information before the procedure, leaving us with unexpected surprises later. The biggest issue was the lack of transparency. We made decisions based on the information provided initially, only to find that the actual process and costs were different. This created unnecessary stress during an already difficult time. I would strongly advise anyone considering Pristyn Care to read reviews carefully before booking an appointment, ask detailed questions about insurance coverage, costs, and the complete treatment process, and get everything confirmed in writing before proceeding. Based on my experience, I cannot recommend Pristyn Care.
Subject: Complaint Regarding Unexpected Charges and Misleading Commitment Dear Pristyn Care Team, My name is Rupesh Singh. I am writing this email regarding the very disappointing experience I faced during my brother’s surgery treatment through Pristyn Care. Before starting the treatment, I clearly informed your counselors, Vyog and Sumit, that my insurance coverage limit was only ₹2 lakh. They assured me multiple times that the total expense would remain within the insurance amount and that I would only need to pay around ₹2,000 from my side. I also have call recordings of these conversations where your team clearly mentioned that the surgery package would cost around ₹1.3 lakh and there would be no major extra charges. However, the reality was completely different. My brother had to be admitted three different times: 1. During the first surgery attempt, the doctor said there was an infection and only a stent was inserted instead of completing the surgery. 2. During the second admission, we were informed about a blood infection, and he was admitted again for two days. 3. After all these repeated admissions and procedures, the final hospital bill reached ₹2,11,000. During this entire process, I made the following payments from my side: * ₹2,000 admission fee + ₹2,500 payment during the first admission * ₹2,000 admission fee + ₹1,000 payment during the second admission * Later, I was suddenly asked to pay ₹45,000 additionally before discharge What hurt me the most was the behavior afterward. Once the bill exceeded the committed amount, the tone and response from Sumit completely changed. On the discharge day, I was kept waiting from 2 PM till around 11 PM and was repeatedly pressured for payment. After a lot of requests and difficulty, my brother was finally discharged around 11:30 PM after I somehow arranged ₹10,000. Now, I am again being asked to pay ₹25,000 in cash for stent removal. I do not understand why this was never communicated earlier and why cash payment is being demanded separately. I feel that a poor and financially limited person like me has been misled and trapped unnecessarily. If these medical conditions and complications were already known, why was everything not handled properly in one planned process? Why were false commitments made regarding expenses? I request you to please: * Review my case properly * Refund the extra amount charged beyond the committed estimate * Clarify the unnecessary additional charges * Explain why ₹25,000 cash is being demanded for stent removal I have all recordings and proofs of the conversations and commitments made by your counselors. If this issue is not resolved properly, I will be forced to take legal action and escalate the matter further. I would also like to mention that I already had a treatment plan with Pristyn Care for my own piles surgery, but after this experience and behavior, I have decided to cancel it. I hope you will treat this matter seriously and help resolve it fairly. As what happened with my brother, I had visited Dr. Vikrant at the Hebbal clinic regarding my piles surgery, but now I will not be getting my surgery done with your team because you people make fake commitments. Thanks & Regards, Rupesh Singh
You can book an appointment at Pristyn Care Clinic, Hebbal online or by contacting the clinic directly. Choose the doctor you want, his specialty and the time when he is available for a consultation.
Pristyn Care Clinic, Hebbal is located in No G42, 1st Floor, Park View Layout, Sahakara Nagar Main Rd, Byatarayanapura. You can check the clinic profile for the complete address, directions, and nearby landmarks.
Pristyn Care Clinic, Hebbal provides consultation, diagnosis, and treatment services based on the specialties and doctors available at the clinic. You can check the clinic profile for the complete list of services.
Consultation timings may vary depending on the doctor, specialty, and day. Check the clinic profile or contact the clinic to confirm the latest available timings.
You can consult a doctor by booking an appointment online or contacting the clinic directly. Select a doctor based on their specialty and available consultation slots.
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